Accounts received from clients are assessed for collectability and risk before being distributed to collectors.
Our trained recovery officers determine whether the information provided by clients is sufficient to initiate the collection process. If the information is found to be insufficient, a visit and/or skip tracing will be conducted.
Calls are made by professional recovery officers who are well-versed in negotiation. They provide various repayment options to ensure successful debt collection. All procedures are documented for consistency and accuracy in line with quality principles and are reviewed regularly for continuous improvement.
We continue efforts to trace debtors even if they have not made payments for years or have skipped their last known address or whereabouts. Skip tracing is performed by collecting as much information as possible through various resources and visitation. The gathered information is analyzed and verified before further action.
If a debtor cannot be located through provided contact numbers or is not responding to calls, a field visit is arranged. Our professional field agents assist the recovery process by visiting offices, business premises, or residences and conducting interviews to help locate missing debtors.
Sequel Corporate Service Pvt. Ltd. has a panel of lawyers to assist clients with legal matters relating to their debts.